Frequently Asked Questions
What is the status of my order?
Your order status will be available 24 hours after your order has been placed. An order summary will be emailed to you, from which you will be able to view information about your order. If you have any questions, do not hesitate to email email@example.com.
How do I change or cancel my order?
Please contact our Customer Service Department immediately in writing if you need to change your order. Email should be sent to firstname.lastname@example.org. Please be advised that some orders are shipped very soon after placement; it will not always be possible to make changes. Once the order has shipped, it cannot be canceled.
Do you do back orders?
Lynns does not do back orders. If an item is out of stock, we will notify you as soon as possible and ask if you would like a replacement item. Out of stock items will be cancelled unless a replacement item is requested.
Do you have a catalog?
Currently, we have a 'virtual' catalog. Our entire product line is online; we do not have a physical catalog. For wholesale opportunities, we invite you to contact us directly.
Do you offer gift certificates and/or gift cards?
How do I find replacements parts such as handles?
Due to potential liability issues arising from installing replacement handles incorrectly, we are unable to offer parts replacements.
PAYMENT, PRICING, & PROMOTIONS
Is it safe to use my credit card on your site?
Is it safe to use my debit card online?
What forms of payment do you accept?
When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
What are cookies? Do I need to enable cookies on my browser to shop?
Do you charge sales tax on any item?
Do you match your own prices if an item goes on sale after my purchase?
Are Lynns Concepts products California Prop 65 compliant?
WARNING: Use of this product may expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov
Still Have A Question? Please Contact Us.